Concept
My work is grounded in a systems-oriented understanding of leadership. Over time, this understanding has been shaped through research, executive dialogue, and practical application across diverse domains.
The concepts presented here form the intellectual backbone of my Leadership Architecture. They are intentionally concise and selective — designed to support reflection, not to prescribe doctrine.
These concepts are not theoretical constructs. They are continuously tested, refined, and validated through living leadership cases. These cases document leadership as it unfolds in real systems — under uncertainty, responsibility, and long-term consequence.
Strategic boost of capabilities driven by customer values and ICT. The Delphi study behind the CEO Capability Assessment — 55 experts, 52 capabilities, three domains.
Feedback to the author
“It is an incredibly detailed piece of work. I wish you every success with it. Good luck with your consulting work — the book should be a big help to its success.”
Jack Welch
“Joeri has produced a rigorous exploration of the importance of customer focus in modern business. Joeri is motivated by his observation that modern MIS/IT (ICT) systems do not give sufficient attention to the customer core. Ultimately Joeri shows us how to integrate a customer orientation in strategic planning and how to improve a CEO’s ability to lead followers toward a customer orientation.”
J. Robert Baum, PhD — Director of Entrepreneurship Research, Robert H. Smith School of Business, University of Maryland
Who it is for
After more than ten years using the concepts in consulting projects and in developing my own way, I learned that aspects of the book might be interesting and valuable for:
- CEOs with focus on customer orientation, on strategy and on alignment of business and ICT
- Upcoming CEOs who want to learn from Jack, the NEW CEO in face of the 21st century
- MBA students who want to profit from the experience of specialists from the U.S., from Europe, from China and from several other places around the world
- Engineers with affinity to MBA issues
- Strategy consultants who use tools like strategy map and balanced scorecard
- CIOs who want to take responsibility for focusing the power of their teams
- Executive search consultants who want to know the actual value of CEO capabilities
- Researchers who want to profit from the Delphi method
I hope you will enjoy diving into the topic of strategic boost of CEO capabilities driven by customer values and ICT. I look forward to receiving feedback and to learn more from people on their way to become the best — from you. Good luck.
Joeri G. Gredig